WHEN, WHERE AND HOW DO YOU SHIP?
We ship our bouquets via FedEx Overnight for delivery Tuesdays - Fridays only. We do not offer delivery Saturdays - Mondays. A signature is not required upon delivery.
We currently ship to the following states: Alabama, Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Kentucky, Maine, Maryland, Massachusetts, Michigan, Mississippi, New Hampshire, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Vermont, Virginia, Washington DC, West Virginia, and Wisconsin.
We currently do not ship to the following states or territories: Alaska, Arizona, Arkansas, California, Colorado, Hawaii, Idaho, Iowa, Kansas, Louisiana, Minnesota, Missouri, Montana, Nebraska, Nevada, New Mexico, North Dakota, Oklahoma, Oregon, South Dakota, Utah, Washington State, Wyoming, Puerto Rico, American Samoa, Guam, Northern Mariana Islands, U.S. Virgin Islands, or APO/FPO addresses.
WHY DON'T YOU SHIP NATIONWIDE?
Great question! When we first started dreaming up Give Back Blooms, we had big plans of shipping to every state in the lower 48. However, as our country continues to battle Covid, the shipping industry has taken quite a hit, with record demand and reduced capacity. Given these circumstances, we felt it best to start smaller and ship to the eastern half of the US, with a goal to ship nationally in the future. Thanks for your understanding!
HOW MUCH DOES SHIPPING COST?
Shipping is a flat rate $25 for FedEx Overnight Service.
HOW FAR IN ADVANCE DO I NEED TO PLACE MY ORDER?
All orders need to be placed at least 3 days prior to the desired delivery date. For example, if you want to have flowers delivered on a Wednesday, you would need to place your order by Sunday at 11:59PM EST.
SHIPPING TIPS AND TRICKS
We know you're ordering our flowers to honor all the special events in your life: Birthdays, Anniversaries, Showers, Graduations, etc. And we're pumped to help you celebrate them! Here are some quick tips for a successful ordering process:
1. DELAYS HAPPEN : Our flowers make their way to you via trucks and planes and unfortunately, unexpected delays may happen. Whether it's inclement weather, natural disasters, or delays due to Covid, high volume or a busy holiday season, we understand that it's frustrating if your delivery is late. Rest assured, we hydrate and package your flowers to withstand an extra day of travel if a delay occurs!
2. ORDER EARLY : We encourage you to schedule your flowers to be delivered the day before the occasion they're for. For example, if you're sending flowers to a friend whose birthday is on a Thursday, we recommend having them delivered on the Wednesday before their birthday. That way, if there is an unexpected delivery delay, we have some time to make it right! The flowers will still be a complete surprise and so appreciated.
3. HOLIDAY ORDERING : Flowers are a beautiful part of any holiday season, especially the big four: Valentine's Day, Mother's Day, Thanksgiving, and Christmas. We encourage you to order early for any bouquet you order, but especially during the holiday rushes!
4. FRIDAY DELIVERIES : We highly recommend picking a Tuesday - Thursday delivery date if you can. Why's that you ask? Well, if an unexpected shipping delay occurs for a Friday delivery, the next available day that FedEx will attempt delivery isn't until Monday, and that's not going to work out well for anyone. So, we encourage you, when at all possible, to choose a Tuesday - Thursday delivery date so that if there is a delivery delay, we have some time to make it right!
CANCELLATION / MODIFICATION POLICY
If you would like to cancel your order, please send us a message HERE with your order number, name, phone number, and reason for cancelling. Orders can only be cancelled if we have received your message (including the applicable order number, your name, and phone number) by 5:00PM EST 2 days prior to your scheduled delivery date in order to receive a refund. For example, if your flowers are scheduled to be delivered on a Wednesday, we would need to receive your cancellation message by Monday at 5:00PM EST. Once we have processed the refund, please allow 3-5 business days for the refunded amount to hit your account. Refunds can only be sent to the original payment method.
If you would like to modify your order, please send us a message HERE with your order number, name, phone number, and the requested modification(s). Modifications are limited to a change in item(s) ordered, delivery date, recipient name, recipient address, and gift message. Orders can only be modified if we have received your message (including your order number, name, phone number, and requested modification(s)) by 5:00PM EST 2 days prior to your scheduled delivery date. For example, if your flowers are scheduled to be delivered on a Wednesday, we would need to receive your modification message by Monday at 5:00PM EST. If your requested modification(s) result in an additional payment due, you will receive an emailed invoice, which must be paid no later than 12:00PM EST the day prior to your scheduled delivery date for your order to be fulfilled and shipped on time. If your requested modification(s) result in a refund due, please allow 3-5 business days for the refunded amount to hit your account. Refunds can only be sent to the original payment method.
HOW CAN I TRACK MY ORDER?
For your convenience, an email will be sent to you when your flowers are shipped that will contain all tracking information. You will also receive an additional email alerting you when your flowers have been delivered.
CAN I RE-ROUTE MY ORDER'S DELIVERY ADDRESS AFTER IT HAS BEEN SHIPPED?
Unfortunately, we cannot re-route orders. We know that FedEx does have the ability to re-route, but we choose not to do this due to the possibility of a delay in the delivery which could decrease the quality of your flowers.
DO YOU DELIVER TO FUNERAL HOMES?
Unfortunately, we do not. We want to make sure your sympathy bouquet gets to the correct location in a timely manner. Due to this, we recommend sending the bouquet to your recipient's home address or to a family friend who can take care of hand delivering it directly to the funeral.
DO YOU DELIVER TO HOSPITALS?
Unfortunately, we do not. FedEx drivers will typically deliver to mailing rooms or shipping docks at hospitals. Due to this, we cannot guarantee they will be delivered directly to patients or staff. Given this, we highly recommend sending the bouquet to a loved one that can hand deliver your flowers to the intended recipient.
CAN I PICK A SPECIFIC TIME OF DAY FOR MY DELIVERY?
FedEx delivers within their operating hours of 8 AM to 8 PM.
To gain additional insights, receive delivery alerts via text or email, and provide specific delivery instructions for the driver, we highly encourage our customers to sign up for FedEx Delivery Manager.
While FedEx does not guarantee specific delivery times within the window shown above, the FedEx Delivery Manager is a free service that will allow greater transparency throughout the FedEx delivery process and provide access to the most accurate delivery information in real-time.