HELP CENTER + FAQs

Have questions? We're here to help!

Helpful Hint : Want to find the answer to your question quickly? Use the Command+F or Control+F function and type in a keyword in the search box related to your question. For example, if you have a question about shipping, search for "shipping" and all places that the word shipping appears on this page will be highlighted.

 

GENERAL QUESTIONS

Do you have a phone number?

We currently do not. You can best reach us via our "Contact Us" form located HERE. Our operating hours are 9:00AM - 5:00PM EST.

Can I ship to multiple addresses in one order?

Each order can only have one ship to address and one gift message. If you would like to send to more than one recipient at more than one address, or if you want to include different gift messages, our ordering system is set up so that we require placing separate and individual orders.

If I order multiple bouquets in one order to be shipped to the same address, will I be charged a delivery fee for each bouquet?

The short answer is yes. FedEx charges delivery fees based on the weight of the package and its final destination. If you're sending multiple arrangements to the same address, you will be charged a delivery fee for each arrangement.

What is your cancellation / modification policy?

If you would like to cancel your order, please send us a message HERE with your order number, name, phone number, and reason for cancelling. Orders can only be cancelled if we have received your message (including the applicable order number, your name, and phone number) by 5:00PM EST 2 days prior to your scheduled delivery date in order to receive a refund. For example, if your flowers are scheduled to be delivered on a Wednesday, we would need to receive your cancellation message by Monday at 5:00PM EST. Once we have processed the refund, please allow 3-5 business days for the refunded amount to hit your account. Refunds can only be sent to the original payment method.

If you would like to modify your order, please send us a message HERE with your order number, name, phone number, and the requested modification(s). Modifications are limited to a change in item(s) ordered, delivery date, recipient name, recipient address, and gift message. Orders can only be modified if we have received your message (including your order number, name, phone number, and requested modification(s)) by 5:00PM EST 2 days prior to your scheduled delivery date. For example, if your flowers are scheduled to be delivered on a Wednesday, we would need to receive your modification message by Monday at 5:00PM EST.  If your requested modification(s) result in an additional payment due, you will receive an emailed invoice, which must be paid no later than 12:00PM EST the day prior to your scheduled delivery date for your order to be fulfilled and shipped on time.  If your requested modification(s) result in a refund due, please allow 3-5 business days for the refunded amount to hit your account.  Refunds can only be sent to the original payment method.

My flowers looked a bit wilted when they first arrived, is this normal?

Flowers are inevitably a perishable product and may arrive looking slightly wilted. This is completely normal and fully expected due to traveling a long distance. After the flowers are unpacked and placed in water for at least 12 hours in a cool area away from sunlight, they will perk up again. Give Back Blooms does not guarantee a specific vase life for the entire order. Some flowers have a longer vase life than others. For a detailed overview of proper flower care and to ensure your flowers last as long as possible, visit our Flower Care page. 

 

ORDER ISSUES

Please send us a message HERE within 24 hours of delivery if there are any major issues with your order including damaged or dead flowers, or late deliveries. In your message, please include your order number, name, phone number, and specific issue. We will follow up via email to ask for pictures of your order (if applicable) so that we can do our best to make it right.

 

SHIPPING + DELIVERY

Please visit our Shipping Policy page for all additional questions related to shipping and delivery.

 

CONTACT US

Not finding an answer to your question here? Please send a message to us HERE and we can see how we can best help you!